Dress Sales Help

This screen will help you ask a range of questions about our wedding dress sales portal. If you need to ask a question that is not listed here, please contact our support team.

FAQ's
	How much will it cost to advertise my dress? $19.95 AUD
	How long will my dress be listed for? For 12 months or when it sells, whichever comes first
	Where do I start if I want to sell my dress? Use our online form to quickly setup your account and being collecting enquiries
	If I list my wedding dress for sale, how long will it take before it is online? Your account will be online instantly. Sales items are activated as soon as payment is received. Activation of sales items can take up to several hours to be activated
	Can I use my credit card to pay for my dress listing? Yes, we accept major credit cards Visa or Mastercard
	Is it safe to use my credit card? Yes, we use Paypal SSL for all our secure credit card transactions. Paypal is the universally accepted way for many businesses to trade online
	How do I setup my dress listing? Once you complete our simple account setup process, you will login to your sales console and begin setting up your listing
	Can I upload images of my dress? Yes, we have a program that will help you to do this, once you have signed in to your sales console. Alternatively, you can send your images to our support team and we will render and resize them for you
	I cannot seem to setup an account, I keep getting an error? Check that you have cookies enabled on your web browser. Our server uses a cookie (memory file), to communicate effectively with your PC or MAC. If you have cookies disabled on your browser, the communication between us and you will not work
	I have signed up, but I keep getting redirected to a page that says Duplicate User? Your email address is already registered in our database. Use that account to manage your sales listings. You can recover your password by going to our Login Page
	I have lost my password, what do I do? You can recover your password by going to our Login Page. Select 'Lost Password' and follow the prompts
	When I upload an image via my sales console, I get an error? There are several reasons why this can occur. Check that your file is under 100K in size, and that it is in one of the following formats JPG, GIF. If you continue to have issues, please forward your images to our support team
	Will my phone number be displayed with my dress listing? No. We highly recommend that you do not type your phone number into your dress description field. Potential buyers will contact you using the Email form located within your listing
	Will you issue a refund if my dress doesn't sell? No. We rarely issue refunds, since most brides selling their wedding dress, will have already read and understand the terms and conditions of our online business
	Why haven't I had any enquiries for my dress? There are many answers to this question, we suggest you read our 'wedding dress sales tips' section
	Should I sell my wedding dress? It is difficult for us to answer this question, however we have provided a guide for you on our 'Should I sell My Wedding Dress' page
	What do I do when my wedding dress sells? Login to your sales console and tag your item as 'Sold'.
	Can I edit my listing whenever I want? Yes. Simply login to your sales console and edit as required
	Why are all the wedding accessories and products in US dollars? Because we source all of our wedding store items from the United States of America. We list the suppliers who we believe offer the highest quality and the best range of wedding items.
	Can I get any wedding store item on your site shipped to my local destination? Yes, our suppliers all use either FedEx or UPS as their preferred courier. They will ship virtually anywhere, and fast too.
	What is the delivery icon used for? This will direct you to Australia Post, where you can quickly calculate your parcel delivery charges, and estimated delivery time.
	I have paid for my account but it hasn't been activated? Activation of sales items can take up to several hours to be activated due to variances in web traffic. When you have received a confirmation of payment from Paypal, your sale item will be activated shortly.
	I am a dress supplier. Can I advertise my dresses on your site? Yes, dress makers, coutures and retailers are all welcome to advertise dresses.
	How many sale items can I add? There is no limit to the amount of sale items you can add. Each item will be charged at the standard rate of $19.95 AUD.
	I haven't yet paid for my listing, and now my username and password is not being recognized? Our server automatically removes all unpaid accounts after 12 hours. This is done to prevent spam on our network.
	How do I recover my listing if it has been removed, or if it's beyond the 12 hour payment deadline? You will need to setup your listing again, including uploading / submitting all images. Make sure you make a payment as soon as you can, this will notify our server that your listing is legitimate.
	Should I blank my face out when submitting images? Absolutely not. Most of our buyers want to see how you looked on your wedding day wearing the wedding dress you are selling. To maximise the chance of you selling your wedding dress, do not block or blur your face in anyway.
	Does Smart Bride get involved with the sales process? No. All sales and negotiation is between the vendor and the buyer. However, we do monitor all traffic and enquiries on our network, to ensure the highest quality of service.
	Can I Optimise my Listing? Yes. We charge $11.95 AUD to upgrade your listing to an exlusive or premium ad. This gives you maximum exposure in our second hand wedding dress catalogue.
	Why Should I Optimise my Listing? If you are wanting to reach more brides and buyers, then optimising your listing will help you achieve this. Smart Bride gets around 7,000 - 10,000 brides daily (or 200,000 brides monthy), with more than 30% browsing our second hand dress portal.
	What does AUD mean? This means that the price listed is in Australian dollars.